Job Description
1. Maintain & Develop Sales & Marketing systems.- Maintain and develop all documents in Sales Dept.- Create the Sales & Marketing process flow- Achieve in sales target. - Marketing survey- Expand market share and increase customer base to achieve sales target- Systematic sales record, customer requirement, quotations and others sales document2. Sales and support the customers- Be fully aware of all process being promote by company and keep current with the technical issue- Provided technical support to Manager and all concern- Understand in price setting, PLN, quotation to ensure to achieve as sale target- Provide pre-sales preparation, meet customer and make presentation to develop new clients and after sales service- Provide feedback from supplier, client and follow up all concern to responsiveness. - Manage of all technical sales issues- Work with Sales managers and executives to sell product and service- Manage of part receiving and delivery on time to customers - Be coordinator between customer vs company for all issue and also when QC/Production engineer got some trouble, quite or not able to work as normal. 3. Create Customer Satisfaction- Identify all technical issues of assigned account, follow up and service to assure complete customer satisfaction - On-site service to customer with new information to fulfill customer satisfaction- Collection and analyst issue list, negotiation with customers- Conduct customer needs analysis in order to gain understanding in customer problems- Work with, develop positive relationship with, communicate with, and coordinate activities with other section such as Production and others- Customer satisfaction survey at least one time a year to ensure all of customers satisfied about our services.4. Others as assigned- Performs other jobs that may be assigned by the Sales & Marketing Manager or upper level