Overview

• Salary

  30,000 THB ~ 60,000 THB

• Industry

  Food & Beverage

• Job Description

  - Responsible for handling an entire range of equipment for electronic and mechanical issues jointly with mechanical service engineers (mainly providing after-sales service to customers specializing in mechanical field)
  - Responsible for preparing for upcoming installation projects and proceeding on under warranty services of machine installation based in Thailand and A/P
  - Responsible for the management of customer relationships for those customers with FoodTech product lines based in Thailand or A/P as well as other areas nearby as appropriate
  - Coordinate with customers concerning spare parts and boost up sales of spare parts for FoodTech product line and provide technical support such as inspection, maintenance visits, etc. covering FoodTech products
  - Act as customer’s main contact for any queries or assistance for JBT machine (all project/product line from those customers in the covering areas)
  - Responsible for maintaining performance and calibration, modification of JBTC’s FoodTech machine
  - Works closely with relevant JBTC departments to assure maintenance of good communication from customers' sites to JBTC
  - Train customers in operation and/or maintenance of FPSD products through formal and informal training programs
  - Assist customers in resolving problems and questions by providing competent advice, guidance and support via various media and/or site visits
  - Responsible for proper and timely submission of required reports to JBTC and customer representatives for leased machinery and service contracts
  - Responsible for the management of customers visits in a timely and cost-effective manner (preparing arrangement for travel)
  - Complete standardized processes and procedures to effectively provide outstanding service to our customers and encounter threats from our competitors
  - To be familiarized with the processes and procedures contained in relevant maintenance procedures
  - Attend meetings and training as required to stay abreast of future FoodTech related equipment
  - Participate in the production of an annual development plan and initiate action to implement the plan for continuous self-improvement
  - Become familiar and ensure compliance with JBTC FoodTech safety policies and guidelines as they apply to the role
  - Become familiar and ensure compliance with customer’s safety policies and procedures as applicable
  - Perform other tasks as assigned