Service Desk LeaderID:45863

20,000 THB ~ 35,000 THBBTS (Silom Line)Over 3 months ago

Overview

  • Salary

    20,000 THB ~ 35,000 THB

  • Industry

    Hardware, Software

  • Job Description

    - Provide support, troubleshoot and resolve issues raised by users and promptly provide a workaround/resolution
    - Provide support based on ITIL (Information Technology Infrastructure Library)
    - Provide monitoring support, escalation and other assistance, particularly high-severity incidents occur
    - Perform as a process controller who controls service and provides consultation to service desk team
    - Coordinate with other technical teams in escalating, troubleshooting and resolving issues
    - Proactively maintain a solid knowledge of supported systems by following procedures, policies and processes as defined
    - Provide additional supports on tasks assigned by supervisors

Qualifications

  • Requirement

    - Male or Female, Thai national, age between 25-32
    - Bachelor's Degree in Computer Engineering or Computer Science or related field
    - At least 5 years' experience in service desk field
    - Good knowledge and experience in ITIL
    - Having leadership qualities

  • English Level

    Level 5 - Beginner Level

  • Other Language

    Thai, English

Additional Information

  • Benefit

    - Life Insurance
    - Company Trip
    - BONUS

  • Working Hour

    9.00 ~ 18.00

  • Holiday

    -

  • Job Function