Service Desk LeaderID:45863
20,000 THB ~ 35,000 THBBTS (Silom Line)Over 3 months agoOverview
Salary
20,000 THB ~ 35,000 THB
Industry
Hardware, Software
Job Description
- Provide support, troubleshoot and resolve issues raised by users and promptly provide a workaround/resolution
- Provide support based on ITIL (Information Technology Infrastructure Library)
- Provide monitoring support, escalation and other assistance, particularly high-severity incidents occur
- Perform as a process controller who controls service and provides consultation to service desk team
- Coordinate with other technical teams in escalating, troubleshooting and resolving issues
- Proactively maintain a solid knowledge of supported systems by following procedures, policies and processes as defined
- Provide additional supports on tasks assigned by supervisors
Qualifications
Requirement
- Male or Female, Thai national, age between 25-32
- Bachelor's Degree in Computer Engineering or Computer Science or related field
- At least 5 years' experience in service desk field
- Good knowledge and experience in ITIL
- Having leadership qualitiesEnglish Level
Level 5 - Beginner Level
Other Language
Thai, English
Additional Information
Benefit
- Life Insurance
- Company Trip
- BONUSWorking Hour
9.00 ~ 18.00
Holiday
-
Job Function