Overview

• Salary

  18,000 THB ~ 30,000 THB

• Industry

  Insurance

• Job Description

  - Handle customer inquiries via phone calls and emails
  - Responsible for inbound and outbound contact
  - Cooperate with relevant departments to fulfil clients' requirements
  - Obtain client information by answering phone calls and verifying information
  - Determine the eligibility by comparing client information with requirements
  - Research on required information using available resources
  - Inform clients by explaining procedures, answering questions and providing necessary information
  - Take ownership and manage cases with views to move them forward for the best interests of clients
  - Manage and resolve customer complaints with appropriate escalation
  - Maintain and improve quality results by adhering to standards and guidelines and recommending improvement procedures
  - Update on job knowledge by studying new product descriptions and participating in educational opportunities
  - Identify and escalate priority issues to manager on a daily basis (in the morning)
  - Carry out other reasonable duties as requested by manager