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CRM Manager ID:45506

Salary Monthly Salary 80,000 〜 120,000
Location Thailand,Location,Other (Thailand)
Job Description - Set up CRM system and analyze CRM data to identify opportunities and provide strategic insights and action plan
- Design and enhance loyalty program budget and reward program (Point Rewards)
- Responsible for CRM data analysis for developing and contribute effective business management strategies
- Track reward program performance including analysis campaign results
- Plan and deliver CRM strategies to encourage customer retention and loyalty
- Customer segmentation analysis and ensuring database is segmented effectively for targeted marketing activities
- Monitor and maximize customer lifetime, conversion rate and decreasing gap cycle for ensuring maximum profitability and commercial opportunities
- Develop strategies for all aspects of CRM to ensure the most effective approach for company and its products
- Develop long-term strategic relationships with key accounts and long-tail sellers
- Provide knowledge to customers via handbook updates and selling guidelines
- Solve and fix problems between customers and organization
- Coordinate with internal and external parties to launch the promotion for our customers efficiently and punctually
- Provide strategies to increase sales for each customer level/category to achieve weekly/monthly/quarterly sales targets
- Communicate with customers via various channels ex. emails, notification, etc.
- Expand existing customer base within assigned category
- Analyse and forecast sales and plan for current opportunities for business
- Work closely with MKT by applying online marketing strategies to achieve sales target
- Work closely with GM and marketing team to improve sales activities
- Summarize and analyze report to General Manager
Required Qualifications - Male or Female, Thai national, age between 35-45
- At least 5 years' experience in CRM/MKT management
- Background in e-commerce would be an advantage
- Proven record of good performance in CRM/MKT sales management
- Good analytical skills, proactiveness with great attention to details
- Ability to define direction for the area that is being operated
- Adaptable to the fast-pace of e-commerce dynamics
- Leadership, can-do attitude and teamwork spirit
- Self-starter and ability to work independently
- Well-organized, innovative and result-oriented
Language English:Communicative
Other Languages:Thai
Holidays - Sunday
- Public Holidays (Thailand)
- Annual Leave
- Personal Leave
Welfare - Social Security Fund
- Diligence Allowance
- Travel Allowance
- Telephone Allowance
- Uniform
- New Year Party
- Company Outing
- Group Accident Insurance