Overview

• Salary

  18,000 THB ~ 21,600 THB

• Industry

  Hospitality/Tourism&Leisure

• Job Description

  - Work with team to ensure the operation of maximum occupancy levels and the following are achieved;
  - Create and maintain reservation record and prepare confirmation letter as well as promptly proceed any enquiries, cancellations and modifications, etc.
  - Prepare related reports concerning to reservation and revenue related as well as process advance reservation deposits
  - Responsible for handling incoming calls for cluster hotels for general enquiries, requesting for sales proposals, booking the room reservations in professional, efficient and friendly manner
  - Input the accurate accounts on rates and inventory allotments in the IDS/GDS and property PMS in a timely manner to promote rate parity throughout all booking channels
  - Making reservations for hotels within Kokotel group (new, amendments, cancellations) as well as checking availability and stop sales of each property
  - Follow up confirmation and entry status to the PMS system
  - Upsell hotel reservation/products and distribution channel of data integrity to meet the revenue goals
  - Responsible for ensuring that every reservation contains correct and applicable information (which will alleviate guest concerns during the check-in and check-out procedures)
  - Liaise and work closely with Head Quarter team and cluster hotel properties in between departments to ensure good cohesion for guest stays