International Roadside Assistance CoordinatorID:42597
25,000 THB ~ 35,000 THBBTS (Silom Line), BTS (Sukhumvit Line), MRT Line, Rama III, Ratchadapisek - Phetchaburi, Changwattana - Ngam Wong Wan, Lat Phrao, Din Daeng/Vibhavadi/Don Muang, Rama II, Phra Pradaeng - Suksawat, King Kaew- Suvarnabhumi , Latkrabang, Srinakarin - Pattanakarn - Pravet, Bangna, All Airport Link Lines, Ramkhamhaeng/Bangkapi/Bueng Kum, Talingchan-Pinklao, Phutthamonthon - Nakhon Pathom, Samutprakarn, PathumthaniOver 3 months agoOverview
Salary
25,000 THB ~ 35,000 THB
Industry
Insurance
Job Description
• Answer inbound calls as part of the Roadside Assistance operations in accordance with the standard operating procedure
• Quality logging and reporting of calls and information to business partners
• Adherence to rosters and scheduling in support of business requirements
• Achieve individual quality and productivity targets and contribution to overall team KPIs
• Provide feedback and ideas to management to continuously improve performance
• Active participation in team meetings (performance reviews, coaching and training sessions)
• Adhere and comply with the risk management and compliance obligations/processes
Key Working Relationships:
• Peers/colleagues: trainer, coordinators, operators
• Hierarchy: team leader, operations manager and head of GCC
• Client BU: team leaders, trainer, quality, resource planning, IT
• External: customers, providers, clients
Qualifications
Requirement
• Fluent/native English communication skills is a must (TOEIC 850+), Mandarin is also appreciated.
• Previous experience in a customer service /assistance/insurance is appreciated
• Advanced typing and computer skills
• Strong attention to detail and problem solving skills
• Positive and flexible team player, open to change
• Willing to contribute to a dynamic customer service team
• Ability to self-manage performance against business requirements
• Commitment to personal development and ongoing learningEnglish Level
Level 4 - Conversational Level
Other Language
Thai, Chinese, English
Additional Information
Benefit
• Non-B visa and work permit provided for foreigners
• 8 annual leaves & 14+ compensation leaves per year
• Yearly performance-based bonus and salary increase
• Language Allowance: 5,000THB/month for Mandarin Speaker
• Transportation allowance for night shifts (+300THB/day)
• Provident fund, Health and life insuranceWorking Hour
8:30 ~ 17:30
Holiday
• Working hours: Shift work ※40hours/week
• 5 working days per week : Monday - Sunday
• Public holidays not applicable and compensated by additional annual leaves
• Location: 15 min walk from BTS; Chit Lom
Station or Airport Rail Link; Ratchaprarop StationJob Function