Overview

• Salary

  25,000 THB ~ 50,000 THB

• Industry

  Hardware, Telecommunication

• Job Description

  Roles & Responsibilities in Management.
  
  Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation.
  Self-assigning tickets in queue and help on assigning tickets to an appropriate team member.
  Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts.
  Keep up to date calls/projects information, plan, schedule, and status with Team Leader.
  Ensure to follow Technical Change Management Procedure when there is any change requests.
  Ensure the team processes keep aligning and consistency with ISO 27001:2013.
  Initiative of team process improvement and services improvement.
  Roles & Responsibilities in Desktop operation:
  
  Installing, Managing, and Configuration Windows Operating System.
  Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
  Performing upgrades/patches of the system and application to new release levels following as the client requirement.
  Diagnosing and troubleshooting hardware, O/S, software, and service issues.
  Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates.
  Following Hardware Inventory Management procedure and ensure 100% of accuracy
  Proactively monitoring the system's health, and ensure high availability of services.
  Managing hardware and software inventory and ensure the inventory is up to date.
  Consulting with users to diagnoses and resolves problems on multiple software or hardware programs