Overview

• Salary

  25,000 THB ~ 50,000 THB

• Industry

  Hardware, Telecommunication

• Job Description

  Responsibilities in Management.
  Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation.
  Self-assigning tickets in queue and help on assigning tickets to an appropriate team member.
  Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts.
  Keep up to date calls/projects information, plan, schedule, and status with Team Leader.
  Ensure to follow Technical Change Management Procedure when there is any change requests.
  Ensure the team processes keep aligning and consistency with ISO 27001:2013.
  Initiative of team process improvement and services improvement.
  
  Responsibilities as System Administrator:
  Installing, Managing, and Configuration Windows Operating System.
  Managing Active Directory, system security control, & hardening
  Installing, Managing, and Configuration Virtualization system for example: VMware Vsphere, & HyperV.
  Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
  Performing upgrades/patches of the system and application to new release levels following as the client requirement.
  Diagnosing and troubleshooting hardware, O/S, software, and service issues on Wintel.
  Tuning up the system’s performance for the best efficiency of the service.
  Proactively monitoring the system's health, and ensure high availability of services.
  Managing & Maintaining Commvault Backup System to ensure daily backup succession
  Managing hardware and software inventory and ensure the inventory is up to date.
  Consulting with users to diagnoses and resolves problems on multiple software or hardware programs