Overview

• Salary

  40,000 THB ~ 60,000 THB

• Industry

  Manufacturing(Automotive)

• Job Description

  • Arrange and follow up repair & warranty job for closure of issue
  • To fulfill the plan on schedule and ensure good quality, delivery, and cost
  • Set meeting for root cause investigation and determine action for long term improvement.
  • Handle and manage customer enquiries, complaints, troubleshooting and/or technical information
  • Manage spare part to support service department.
  • Coordinate with internal team for serving all customer requirements and expectations.
  • Contact with customers regarding daily issues. And prepare necessary information to customers per their requests.
  • Responsible for Manpower management
  • Develop and ensure training of the employees in the Service Department.
  • Arrange work procedure to ensure that good quality control and prevent repair defect or human error
  • Manage and develop team competencies.
  • Provide effective leadership and engage in improving employee communications.
  • Provide necessary tool, equipment and facility for service department
  • Prepare service plan both on short and long term perspective
  • Drive and continuously improve service operation KPls achievement, e.g. Utilization, Efficiency, Productivity, Cost control, etc.
  • Develop and maintain high level of customer satisfaction.