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Technical Support Assistant Mgr.ID:5843665,000 THB ~ 80,000 THBBTS (Sukhumvit Line)
Production (PD), Sales Engineer, Service Engineer, Production Control, Production Engineer (PE)
Machinery/Heavy Machine, Manufacturing(Machinery)
1. Provide product training to country local technical service team as well as the technicians of the distributors about product knowledge / trouble shooting.
2. Maintain excellent relationships with customers, understand their requirement and propose right solution based on company product portfolio.
3. Own and resolve all technical issues with a high sense of urgency and professionalism.
4. Support warranty claims for products to ensure the team provides efficient and effective technical services to customers.
5. Manage the investigation, treatment and follow-up of customer complaints regarding quality and performance of products in the field.
6. Provide technical advice and recommendations for product improvements as well as new product development.
7. Manage and evaluate distributor’s technical service by service policy and standard.
8. Special attention to problem solving for claims from key accounts and developers.
9. Drive the local technical team and improve working effectiveness, support and report to technical support manager.
10. Support Sales by implementing the demo (include demo kit management) and example applications in Pre-Sales/Post Sales activities to meet Sales goals.
11. Participate in field tests with customers when required.
12. Manage subordinate and support sales team.
• Male only | Age: 35-45 yrs old.
• Degree in Electrical / Electronics / or Control Engineering.
• Have experience in factory automation.
• Familiar with Industrial Automation products, i.e. PLC, HMI, Safety (Interlock Switch, Laser Scanner, Sensor, etc.)
• Working experience minimum 5 years in technical with team leadership roles and responsibility.
• Own car and has driving license
• Good command of spoken and written English. • Good negotiation skills
• Ability to think and work independently.
Level 3 - Business Level
8:00 ~ 17:30
6 days(Applicable after completing one year from joining date)
- Social Insurance
- Private Insurance
- Position Allowance
- Provident Fund
- Meal allowance 1,000-2,000THB/month
- Mobile Allowance 1,000THB
- Bonus Performance based:2 Months [End of the year]
- Incentive [End of the year]
- Provident Fund
- Gasoline (6THB / km)
- Offer car parking