概要

• 給与

  65,000 THB ~ 80,000 THB

• 業界

  Machinery/Heavy Machine, Manufacturing(Machinery)

• 仕事内容

  1. Provide product training to country local technical service team as well as the technicians of the distributors about product knowledge / trouble shooting.
  2. Maintain excellent relationships with customers, understand their requirement and propose right solution based on company product portfolio.
  3. Own and resolve all technical issues with a high sense of urgency and professionalism.
  4. Support warranty claims for products to ensure the team provides efficient and effective technical services to customers.
  5. Manage the investigation, treatment and follow-up of customer complaints regarding quality and performance of products in the field.
  6. Provide technical advice and recommendations for product improvements as well as new product development.
  7. Manage and evaluate distributor’s technical service by service policy and standard.
  8. Special attention to problem solving for claims from key accounts and developers.
  9. Drive the local technical team and improve working effectiveness, support and report to technical support manager.
  10. Support Sales by implementing the demo (include demo kit management) and example applications in Pre-Sales/Post Sales activities to meet Sales goals.
  11. Participate in field tests with customers when required.
  12. Manage subordinate and support sales team.