Overview

• Salary

  68,000 THB ~ 75,000 THB

• Industry

  Retail

• Job Description

  - Actively participate in the sales turnover achievement, provide excellent customer experience, work in a team and ensure customer satisfaction
  - Provide coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved
  - Responsible for all Made to Measure (MTM) Tailoring processes, methodologies and ordering steps with suppliers
  - Provide customer services to floor staff and work with the team to best handle customer complaints
  - Customer relationship management – New customers, retention of customers, maintain relationship with clients
  - Regular updates to customers on new apparels and recommendations
  - Responsible in maintaining inventory integrity – minimise stock losses & ensure monthly (& daily if necessary) stock counts
  - Provide Daily, weekly and monthly action plan to deliver the expected sales results
  - Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses
  - Conduct daily briefings to the floor staff on customer service, month to date sales, grooming and highlights of the day
  - Manage the POS system. Keep a track on the updating of POS system by junior staff
  - Active Introduction and Participation in Brand promotional programs and events
  - Visual Merchandising / Ensure interior and exterior of store is maintained to company standards.
  - Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs
  - Ensure monitoring of staff performance on a regular basis and identify areas for training when necessary
  - Maintain supplier’s relationship and actively seek out new avenues for business
  - Update the customer database, email customers on new arrivals, call customers
  - Update management on Sales performance of the team
  - New customers report to management, Footfall report to management
  - Ensure rapport and communication with Head Office to drive further sales for the Brand
  - Any Ad-Hoc requests by the Brand / Management