Assistant Manager – Century Distribution ServiceID:58342
40,000 THB ~ 50,000 THBBTS (Silom Line)Over 3 months agoOverview
Salary
40,000 THB ~ 50,000 THB
Industry
Logistics
Job Description
Supervisory Responsibilities
-Perform service quality audit for improving service provisions as well as implementing service related projects with internal and external parties
-Coordinate and collaborate with internal and external team to ensure delivery of best-in-class customer experience. Lead and manage functions of customer service hotline and logistic operation, etc
-Ability to use and manipulate data to track progress of each team and idetify opportunities for improvement or to drive customer service excellence.
-manage assigned job an workflow to ensure smooth business operation. Manage different touch points to ensure a consistent brand exposure and service experience
Customer Services Responsibilities
-Serve as a dedicated customer contact point
-Serve meeting and discussion with oversea customers based in different location (US, China and other locations) and local vendors
-Define customer policy and procedure according to different market environment, continue enhancement based on customer and operation feedback
-Regular review with customers and vendor and cooperate with the operation team to achieve the KPI agreed with the customers
-Achieve customer and vendors satisfaction and build relationships with customers and vendors; handle customer’s enquiries, claims and complaints
-Define, measure and ensure customer satisfaction across different stages
Strategical Responsibilities
-Develop strategy with insights to uplift Century’s service excellence in the industry
-Maximize operation efficiency through process automation and digital services support
-Develop & Provide different management reports to reflect operation preparation progress and performance
-Ability to quickly build and maintain relationships with Customers, Vendors, and different teams involved in the supply chain.
Qualifications
Requirement
-Bachelor's degree in Logistics or related field
-Strong command of written and spoken English is essential. Spoken Mandarin would be an advantage.
-At least 7-10 years experience in Logistics both Sea and Air Freight especially USA trade is essential
-Excellent leadership, interpersonal and communication skills with all levels, mature, strong enthusiasm with solution-oriented mindset are required
-Expert in customer operations and workflow management. Understand functionality and KPI of different departments. Proven experience in setting up new workflow and process which lead to a smooth operation of new business. Able to prepare different customer policy with paying attention to details
-Proficient in MS Office and English word processing . Advanced level of Excel and analytics is preferred.
-Positive, confident, a good communicator and observer. Equipped with Global vision and respects to different culture
-Passion to make a difference, self-motivated, result-oriented with good customer services senses, analytical skillsEnglish Level
Level 3 - Business Level
Other Language
English, Japanese
Additional Information
Benefit
- Provident fund/Pension
- Group Health/Life Insurance
- Long Service Year Award
- Annual health Check
- Borrowing money free interest
- Development and Training
- Financial support for disaster/ death of staff &family member/marriage/ordination and etc.Working Hour
8:30 ~ 17:30
Holiday
-Sat,Sun
-HolidayJob Function