Assistant Manager – Century Distribution ServiceID:58342

40,000 THB ~ 50,000 THBBTS (Silom Line)Over 3 months ago

Overview

  • Salary

    40,000 THB ~ 50,000 THB

  • Industry

    Logistics

  • Job Description

    Supervisory Responsibilities
    -Perform service quality audit for improving service provisions as well as implementing service related projects with internal and external parties
    -Coordinate and collaborate with internal and external team to ensure delivery of best-in-class customer experience. Lead and manage functions of customer service hotline and logistic operation, etc
    -Ability to use and manipulate data to track progress of each team and idetify opportunities for improvement or to drive customer service excellence.
    -manage assigned job an workflow to ensure smooth business operation. Manage different touch points to ensure a consistent brand exposure and service experience

    Customer Services Responsibilities
    -Serve as a dedicated customer contact point
    -Serve meeting and discussion with oversea customers based in different location (US, China and other locations) and local vendors
    -Define customer policy and procedure according to different market environment, continue enhancement based on customer and operation feedback
    -Regular review with customers and vendor and cooperate with the operation team to achieve the KPI agreed with the customers
    -Achieve customer and vendors satisfaction and build relationships with customers and vendors; handle customer’s enquiries, claims and complaints
    -Define, measure and ensure customer satisfaction across different stages

    Strategical Responsibilities
    -Develop strategy with insights to uplift Century’s service excellence in the industry
    -Maximize operation efficiency through process automation and digital services support
    -Develop & Provide different management reports to reflect operation preparation progress and performance
    -Ability to quickly build and maintain relationships with Customers, Vendors, and different teams involved in the supply chain.

Qualifications

  • Requirement

    -Bachelor's degree in Logistics or related field
    -Strong command of written and spoken English is essential. Spoken Mandarin would be an advantage.
    -At least 7-10 years experience in Logistics both Sea and Air Freight especially USA trade is essential
    -Excellent leadership, interpersonal and communication skills with all levels, mature, strong enthusiasm with solution-oriented mindset are required
    -Expert in customer operations and workflow management. Understand functionality and KPI of different departments. Proven experience in setting up new workflow and process which lead to a smooth operation of new business. Able to prepare different customer policy with paying attention to details
    -Proficient in MS Office and English word processing . Advanced level of Excel and analytics is preferred.
    -Positive, confident, a good communicator and observer. Equipped with Global vision and respects to different culture
    -Passion to make a difference, self-motivated, result-oriented with good customer services senses, analytical skills

  • English Level

    Level 3 - Business Level

  • Other Language

    English, Japanese

Additional Information

  • Benefit

    - Provident fund/Pension
    - Group Health/Life Insurance
    - Long Service Year Award
    - Annual health Check
    - Borrowing money free interest
    - Development and Training
    - Financial support for disaster/ death of staff &family member/marriage/ordination and etc.

  • Working Hour

    8:30 ~ 17:30

  • Holiday

    -Sat,Sun
    -Holiday

  • Job Function