Customer Experience ManagerID:57537
30,000 THB ~ 50,000 THBBTS (Silom Line), BTS (Sukhumvit Line)Over 3 months agoOverview
Salary
30,000 THB ~ 50,000 THB
Industry
Medical
Job Description
[Products] [Products] Aesthetic Medical Product/Aligners
[Overview]
- You are the ambassador of our product experience from the first contact point.
- A position that serves as a point of contact for communication between the Company and patients and those who are considering treatment.
- By communicating appropriately with these people, you will aim to maximize patient satisfaction and improve the interest and image of our company among potential patients.
- Depending on your desire and initial performance, you may be asked to lead the entire patient support team in the future.
- An exciting opportunity to grow your career in a fast-growing business from an early stage.
[Responsibility]
- Respond to inquiries from patients and those considering treatment and provide the necessary support (assuming inquiries are made via social media, telephone call, mobile app, etc.)
- Internal coordination and collaboration (with the domestic clinic support team, head office patient support team, etc.)
- Building patient support teams and operations
- You will be the team leader in handling customer’s feedbacks and a key member of the team to implement solutions to improve customer satisfaction.
Qualifications
Requirement
【Must】
- Male/Female, Thai national, Age 27-35 years old
- Bachelor or higher degree in any fields
- 5+ year customer support experience in the hospitality industry, preferably from a higher-end hotel or aesthetic clinic or hospital
- Good command of English
【Advantage】
- A plus if possessing experience in being an admin for online channels such as Facebook, IG, Twitter.
- Pleasant personality with the ability to communicate in an approachable manner from the other person's perspective.
- Interest in beauty in general and aesthetic industry
- Ability to raise issues and propose solutions to achieve objectives (especially in terms of improving business and operations)English Level
Level 3 - Business Level
Other Language
English
Additional Information
Benefit
- Under determination
Working Hour
9:00 ~ 18:00
Holiday
- Sat/Sun
- National HolidayJob Function