Customer Experience ManagerID:57537

30,000 THB ~ 50,000 THBBTS (Silom Line), BTS (Sukhumvit Line)Over 3 months ago

Overview

  • Salary

    30,000 THB ~ 50,000 THB

  • Industry

    Medical

  • Job Description

    [Products] [Products] Aesthetic Medical Product/Aligners
    [Overview]
    - You are the ambassador of our product experience from the first contact point.
    - A position that serves as a point of contact for communication between the Company and patients and those who are considering treatment.
    - By communicating appropriately with these people, you will aim to maximize patient satisfaction and improve the interest and image of our company among potential patients.
    - Depending on your desire and initial performance, you may be asked to lead the entire patient support team in the future.
    - An exciting opportunity to grow your career in a fast-growing business from an early stage.

    [Responsibility]
    - Respond to inquiries from patients and those considering treatment and provide the necessary support (assuming inquiries are made via social media, telephone call, mobile app, etc.)
    - Internal coordination and collaboration (with the domestic clinic support team, head office patient support team, etc.)
    - Building patient support teams and operations
    - You will be the team leader in handling customer’s feedbacks and a key member of the team to implement solutions to improve customer satisfaction.

Qualifications

  • Requirement

    【Must】
    - Male/Female, Thai national, Age 27-35 years old
    - Bachelor or higher degree in any fields
    - 5+ year customer support experience in the hospitality industry, preferably from a higher-end hotel or aesthetic clinic or hospital
    - Good command of English

    【Advantage】
    - A plus if possessing experience in being an admin for online channels such as Facebook, IG, Twitter.
    - Pleasant personality with the ability to communicate in an approachable manner from the other person's perspective.
    - Interest in beauty in general and aesthetic industry
    - Ability to raise issues and propose solutions to achieve objectives (especially in terms of improving business and operations)

  • English Level

    Level 3 - Business Level

  • Other Language

    English

Additional Information