Head of Call center(Assistant Manager)*ViphavadiID:57352
38,000 THB ~ 45,000 THBBTS (Silom Line), BTS (Sukhumvit Line), MRT Line, Changwattana - Ngam Wong Wan, Lat Phrao, Din Daeng/Vibhavadi/Don Muang, PathumthaniOver 3 months agoOverview
Salary
38,000 THB ~ 45,000 THB
Industry
Finance(Other)
Job Description
- Training, coaching and leading call center representatives as they provide support for
customers.
- Ensuring staff members are achieving desired service levels and taking corrective
action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure
resources are properly allocated, and maximize. Efficiency and customer satisfaction.
- Taking on other tasks or projects to support employees, and call center operations.
Qualifications
Requirement
【Must】
- Male or Female , Thai national, Age 30-40
- Bachelor’s Degree in any field
- At least 5 years’ experience of Call center or Customer Service field
- Able to drive and have Driver License
【Advantage】
- Experience in Avaya System is advantage (Avaya call center system)
- Proven experience of managing day to day performance of call center team
- Proven experience of managing day to day performance of call center team.
- Excellent communication skills across channels, problem-solving skills, ability to work
independently and find answers.
- Have good attitude, service mind and interpersonal skill (Contact with Customers)English Level
Level 3 - Business Level
Other Language
English
Additional Information
Benefit
- Cost of living:1,000THB/month
- Car allowance:5,000THB/month
- Social security
- IPD-OPD (TOKIO MARIN)
- Life Insurance
- Provident fund
- Bonus(3-4 months/Based on company profit & own performance)
- Dental allowance: 5,000THB/year
- Training
- Outing Trip
- Health Check-upWorking Hour
8:00 ~ 16:30
Holiday
- Weekends (Sat-Sun)
- National Holidays (Thailand)
*Required work on Saturday 2 time/monthJob Function