* Technical Support Engineer Team Leader(Rama 9)ID:57322

40,000 THB ~ 55,000 THBMRT LineOver 3 months ago

Overview

  • Salary

    40,000 THB ~ 55,000 THB

  • Industry

    Hardware, Telecommunication

  • Job Description

    Job Brief
    We are looking for a qualified Technical Support Engineer to support our local Service Centers, customers and any repair or technical related projects assigned by Country Service Manager. As well as co-work with Headquarter overseas to solve or analyze issues, and communicate with customers.
    The ideal candidate must have a thorough knowledge of computer and electronics hardware and software, and hands-on repair experience. A successful Support Engineer will also have great troubleshooting abilities and attention to detail, also excellent communication skills.

    <Responsibilities>
    • Support local Service Center(Repair Center) for any issues and questions, including hardware and software
    • Tracks the work of engineering team member to ensure that all jobs are completed on time and to customer specifications.
    • Train Service Center including troubleshooting, repair skill, software & hardware, and new models or new tooling
    • Manage to have KPIs hit targets set by Headquarter and Country Service Manager
    • Provide and follow the Weekly Technical Support Department KPIs performance & Analysis with members (2nd return, TCMUR, WTP, ADT, Repair rate, APAC report)
    • Co-work with headquarter technicians closely to feedback any repair or quality issues to solve problems
    • Monitor and audit Service Center to control repair quality
    • Communicate with customers or Sales directly to answer customers concerns and questions

Qualifications

  • Requirement

    <Must>
    - Bachelor degree in Electronics, Computer, Telecommunication Engineering, or a related subject
    - English level 4 up
    - Hands-on experience with laptop repair over 5years (L1/L2)
    - Hands-on experience with L3/L4 and ability of electronics circuit problems analysis will be an advantage
    - Mobile and other IT repair experience will be an advantage

    <Other skills>
    - Experience in KPI control and be able to manage to hit targets
    - Experience in Product Quality control
    - Excellent communication abilities and trouble shooting skills
    - Exceptional training skill
    - Positive and good time-management skills
    - Commercial customer support experience will be a high advantage
    - Team management skill
    - Being able to work under pressure

  • English Level

    Level 4 - Conversational Level

  • Other Language

    Thai

Additional Information