Overview

• Salary

  35,000 THB ~ 45,000 THB

• Industry

  Logistics

• Job Description

   Responsible for supervising, coaching, training and developing the Export Customer Service & Documentation Staffs.
   Ensure all concerned documentation submitted by customers within a day will be done-correctly and completely in a timely manner.
   Promptly communicate and provide clear feedback to overseas and customers.
   Coordinate between shipping, transportation and sub-contractors.
   Adhere to company quality standards and customer quality requirements.
   Review profitability under the area. Ensure job costing is done accurately.
   Monitor and evaluate subordinates performance in quality and quantity regards to the objectives and targets.
   Ensure compliance with department processes and standards within the team.
   Monitor performance on operational excellence and initiate corrective measures.
   Communicate and co-ordinate with other teams to promote cross-functional efficiency within the operation department.
   Ensure correct documents are issued on time, ensure timely and correct invoicing, ensure timely updated of track & trace systems.
   Ensure operational service adherence to standard processes and escalate process improvement ideas.
   Joint visits with Marketing & Sales to existing customers upon request.
   Perform additional duties as assigned.
   Decide and enforce operational corrective measures (department level) to ensure operational excellence.