Overview

• Salary

  20,000 THB ~ 25,000 THB

• Industry

  Hardware, Telecommunication

• Job Description

  -Taking ownership of customer issues reported and seeing problems through to resolution
  -Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  -Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  -Research and identify solutions to software issues.
  -Diagnose and troubleshoot technical issues, including account setup and hardware configuration
  -Asking customers targeted questions to quickly understand the root of the problem
  -Track issues through to resolution and follow up with the relevant teams
  -Talk clients through a series of actions, until the technical issue has been resolved
  -Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  -Provide prompt and accurate feedback to customers
  -Ensure all issues are properly logged
  -Prioritize and manage several open issues at one time
  -Follow up with clients to ensure they are fully functional after troubleshooting
  -Prepare accurate and timely report and statistics
  -Document technical knowledge in the form of notes and manuals
  -Assisting the sales team to prepare trial accounts and demonstrations
  -Provide Sales support team with setting up Translation engines and account