Overview

• Salary

  100,000 THB ~ 130,000 THB

• Industry

  Software, Web Service, Other

• Job Description

  - Develop policies and procedures for monitoring and managing the IT infrastructure which includes such things as Service Level Agreements, disaster recovery, incident management and escalation, and high availability.
  
  - Manage relationships with third party vendors and in partnership with the eBusiness Manager or designee including which includes contract and service level agreement negotiation and periodically meeting with account managers to discuss service status and common operating policies and procedures.
  
  - Manage critical system incidents by deploying resources as necessary to correct system failures. Investigate root causes of critical incidents and document as appropriate. Propose changes to systems, policies, and procedures to avoid future events.
  
  - Manage team staff including recruiting new employees, creating orientation programs for new staff, writing and delivering performance appraisals and development plans, and facilitating employee coaching and progressive discipline, as needed.
  
  - Manage production release deployments, ensure full understanding of deployment procedures, and direct resources as necessary to complete the deployment in a timely and efficient way with minimal system interruption.
  
  - Lead strategic direction of IT services and operations by investigating and proposing implementation of new technologies that improve team efficiency or improve service availability.
  
  - Contribute to budgeting and planning working with the eBusiness Manager and other designated managers.