Call center operator(English) ID:52368
30,000 THB ~ 30,000 THBBTS (Silom Line), MRT LineOver 3 months agoOverview
Salary
30,000 THB ~ 30,000 THB
Industry
Call Center
Job Description
You will work with Thai operator team, 3 operators including you and 1 Japanese SV.
* Manage large amounts of inbound and outbound calls.
Those calls are from 9 countries mainly Singapore, Philippine,Indonesia, Malaysia and Thai.
* Follow communication scripts when handling difficult topics
* Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
* Build sustainable relationships and engage customers by going the extra mile
* Keep records of all conversations in our call center database in a comprehensible way
* Frequently attend educational seminars to improve knowledge and performance
* Meet personal/team qualitative and quantitative targets
Qualifications
Requirement
* Thai nationality, Age 24 - 40 years old, Any gender
* Have experience in customer support/call center is preferable
* Have 1 year working experience in any field is required
* Have a hospitality mind and responsibility
* Business level English (Your customers are from various countries)
* Able to work in our office hour either 7:30 - 16:30 or 8:30 - 17:30English Level
Level 2 - Advanced Level
Other Language
English
Additional Information
Benefit
- Social Security Fund
- Transportation allowance
- Salary review every 3 months
- Bonus *For second year onwards
- OthersWorking Hour
7:30 ~ 16:30
Holiday
Saturday, Sunday, Public holiday
Job Function