Overview

• Salary

  20,000 THB ~ 25,000 THB

• Industry

  Retail, Agriculture, Food & Beverage , Other

• Job Description

  - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
  - Ensure customer sales order :Retail and food service and e-commerce.
  - Open customer accounts by recording accurate account information and advise on company information.
  - Take payment information and other pertinent information such as addresses and phone numbers
  - Assist with placement of orders, refunds, or exchanges.
  - Work with management team to stay updated on product knowledge and be informed of any changes in company policies.
  - Impact the company's bottom line by providing problem solving and turning frustrated clients into repeted customers.
  - Attracts potential customers by answering product and service questions.
  - Managing incoming calls and customer service inquiries.
  - Identifying and assessing customers’ needs to achieve satisfaction.
  - Meet customer service team sales target and call handling quotas.
  - Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  - Provide accurate, valid and complete information by using the right methods/tools.
  - Utilize computer technology to handle high call volumes.
  - Inform customer of deals and promotions.