Overview

• Salary

  28,500 THB ~ 35,000 THB

• Industry

  Software

• Job Description

  - Provide and lead for incident management process.
  - Handle on the entire incident management process.
  - Track incidents and escalate to others from Checkupservice desk.
  - Prepare an incident report for management.
  - Ensure efficient flow of incidents through Trainingservice desk (Tier1/ Tier2).
  - Coordinate activities between multiple support groups to ensure adherence to extant service level agreements where other groups are needed to resolve a single service desk incident.
  - Communicate and coordinate IT-related issues and activities between IT services and business end-users.