Call Center Manager/Assistant ManagerID:47383

50,000 THB ~ 100,000 THBMRT Line, Ratchadapisek - Phetchaburi
  • Job Category

    Custmer support/service, Management

  • Industry

    Software/Information Processing, IT/Telecommunications, Call Center, Publishing/Printing/Advertising/Broadcasting

  • Job Description

    -Manage an end-to-end customer service operation of an e-commerce business (Voice and Non-Voice)
    -Analyze operation performance ensuring that all required KPIs are met
    -Ensure that the operation team are working effectively and follow all client service processes and compliance when handling customers and sellers queries and complaints
    -Prepare weekly and monthly operation reports presenting to the clients
    -Manage the development and implementation of operational strategies for better performance and client satisfaction
    -Coach and monitor management team and staff’s performance according to established monitoring standards

  • Requirement

    - Male/Female, 30~45 years old
    - Bachelor degree or higher in any field
    - Able to communicate in English well (Required to communicate with Japanese managers/MD)
    - At least 3-5 working experiences in managing customer service operation
    - Experience in working at call center/Outsourcing/Logistics(DHL,Fedex...)/Airline/Payment etc
    - Excellence command of written and spoken English

  • English Level

    Level 4 - Conversational Level

  • Other Language

    English

  • Working Hour

    9:00 ~ 18:00

  • Holiday

    - Weekends (Sat-Sun)

  • Benefit

    - Social Security Fund
    - BONUS
    - Health Insurance
    - Annual Health Checkup
    - Others

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