Technical Support EngineerID:35114
24,000 THB ~ 40,000 THBBTS (Silom Line)Over 3 months agoOverview
Salary
24,000 THB ~ 40,000 THB
Industry
Hardware, Telecommunication
Job Description
⌂ Troubleshoot issues by resloving them with maximum customer satisfaction.
⌂ Escalate complex, urgent cases to the related person/team appropriately.
⌂ Reslove problems as quickly as possible to minimize customer down time. ⌂ Documents, track and report all problems.
⌂ Support Sales and Implement Engineer team member in product test or product choice.
Qualifications
Requirement
- Bachelor's and Master degree in Computer Engineering, Computer Sacience, Information Technology, Telecom Engineering., Business Computer
- Experience 3-5 years o r Minimun 3 years technical in IT Infra (Network,Windows Server,System/Security) as a support Engineer or System Administrator. **
- Good Experience and knowledge in Networking including analyzing IP network traces using networking tools.
• Knowledge of and practical with Firewall, Storage, Wireless System, Active Directory.
• Excellent Customer Service Skills.
• Proficient in Hardware/Software Diagnostics.
• Provide timely and accurate analysis and report.
• Provide timely and accurate status reports, forecasts, opportunity funnel and business plans to supervisor and team.
• Good command in English skills include writing, speaking and reading.
• Excellent or good English and understanding in Japanese skill.
Provide timely and accurate anlysis, solution and report, forecasts, opportunity funnel and business plans to supervisor and teamEnglish Level
Level 5 - Beginner Level
Other Language
English
Additional Information
Benefit
-Health Insurance & Dental Treatment fee (Additional form Social Security Fund)
-Accident Insurance
-Transportation fee 1，000 baht / month
-Provident fundWorking Hour
8.30 ~ 17.30
Holiday
1. Public holiday 2. Annual leave
Job Function