Support Engineer (Junior/Senior) ShiftID:35113

24,000 THB ~ 63,000 THBBTS (Silom Line)Over 3 months ago

Overview

  • Salary

    24,000 THB ~ 63,000 THB

  • Industry

    Hardware, Telecommunication

  • Job Description

    ⌂ Receive and Response to customer call/e-mail.
    ⌂ Logging and Tracking the details of customer requests and problems as cases.
    ⌂ Control, escalate and follow up customer cases in order to comply with customer's Service Level Agreement. ⌂ Participate and assist in driving the knowledge management process.
    ⌂ Responsible in own case, follow up status, progress to user, and keep tracking until the incident was closed. ⌂ Support user requests that were defined in team scope of work, follwing service level agreement. ⌂ Provide report to customer, supervisor and project manager upon requests.
    ⌂ Other assigned by supervisor and project manage.

Qualifications

  • Requirement

    - Bachelor's degree in Computer Engineering, Computer Sacience, Information Technology, Mechanical Engineering.
    - At least 3 - 5 years ecperiences in IT support and implementation or related field.**
    - Have good knowledge in Network (LAN/WAN) troubleshooting/Operation System (Window Client/Server,Linux,Vmware) configuration and troubleshooting/Security solution and appliance configuration and troubleshooting/Internet services configuration and troubleshooting.
    - Cisco and MS certified: CCNA, CCNP, MCP MCSE,MCSAwould be an advantage.  
     

  • English Level

    Level 5 - Beginner Level

  • Other Language

    Japanese

Additional Information

  • Benefit

    -Health Insurance & Dental Treatment fee (Additional form Social Security Fund)
    -Accident Insurance
    -Transportation fee 1，000 baht / month
    -Provident fund

  • Working Hour

    8.30 ~ 17.30

  • Holiday

    1. Public holiday 2. Annual leave

  • Job Function

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